PROFESSIONAL SERVICES

Two activities our customers often need from the ATSER Professional Services team are assistance with Data Migration (from the client’s legacy systems into a central data repository) and Customization. ATSER’s Professional Services team has successfully implemented this suite of software for many different customers following a detailed implementation project plan.  We also follow up with the client to ensure the product we deliver conforms to the clients’ specifications.  If any significant issue arises while configuring and deploying the System ATSER’s Professional Services team will ensure the problem is resolved in a satisfactory manner.

The System deployment approach consists of four (4) phases. 

Phase 1: Assessment
Phase 2: System Configuration and Customization
Phase 3: Deploy System
Phase 4: Optimization

Most major problems can be avoided by following this four phased deployment plan.  Typically little customization is needed because the ATSER suite of software has already been utilized by a large number of Program Management clients; not only is the customer base large but ATSER’s own engineering arm is also a major user of the software.  Whenever significant Professional Services are needed the ATSER Professional Services team will first develop a Requirements and Workplan.  ATSER will abide by what is agreed upon in the Requirements and Workplan document.

If a significant issue occurs that was not anticipated in the original scope outlined in the Requirements and Workplan document, ATSER will initiate the change management process.  ATSER follows a stringent change management process and will proceed with any work only after final approval is received from the client.  ATSER will discuss the problem with the client and provide multiple solutions with cost and schedule.  If the client agrees to move forward with one of the solutions proposed ATSER will obtain final approval from the client and will make the appropriate changes.